BALTIMORE — Understanding that the spread of coronavirus (COVID-19) marks an unprecedented time in our society, Constellation, an Exelon company, is responding by enacting measures to ease potential financial burdens for its customers and help provide relief for the communities it supports. To assist families and businesses experiencing financial stress during this public health crisis, Constellation, alongside Exelon’s utilities -- Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco -- is suspending service disconnections in areas in which it has authority and waiving new late payment charges.
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Constellation, in partnership with sister company BGE, will also contribute to the $1.15 million Exelon is pledging in support of relief organizations and efforts across the United States. Of that total, $175,000 will support communities in Maryland, the home of Constellation’s headquarters.
“Supporting the communities where we live and work is ingrained in who we are at Constellation. It’s essential that we stand behind our commitment to the people in those communities now, when they need it more than ever,” Jim McHugh, CEO of Constellation, said. “Our efforts, in partnership with Exelon and its family of companies, will contribute to national and local relief organizations working to ease the circumstances for individuals, families, and businesses confronting this pandemic.”
Constellation will donate $50,000 to contribute to the critical work of United Way 211 support services in Maryland and nationwide. The 211 team operates on the frontlines to provide support and resources to people in need to cover basic expenses, such as rent or mortgage, food, utility bills and healthcare. Demand for its services has quadrupled in recent days, in the wake of the coronavirus spread.
Effects of the virus could go on for several weeks or more. Knowing that customers may find themselves facing financial difficulties, the suspension of account disconnection and new late fees will be in effect through at least May 1, 2020.
- Strongly encourages customers to use our self-service tools online to view bills or make payments, especially given call wait times may be longer than usual.
- Is offering deferred payment plans for customers that are directly impacted by the situation.
Customers who need assistance should contact our Customer Care team.
The health and safety of our employees, customers, and communities are our priority during this unsettling time. We will continue to monitor the evolving situation and will be here to assist our customers – and our communities – as needed.